Client Service Terms & Conditions

Effective Date: May 6, 2026

These Client Service Terms & Conditions ("Agreement" or "Terms") govern the use of services provided by Revolution Web Studios LLC ("Company," "Revolution Web Studios," "RWS," "we," "us," or "our") to its clients and users. By engaging with our services, approving a proposal, paying an invoice, signing an agreement, submitting payment, or otherwise authorizing work to begin, you ("Client," "you," or "your") agree to these Terms.

These Terms apply to paid services provided by Revolution Web Studios LLC. They do not replace or override any signed proposal, statement of work, invoice, service agreement, or written contract that contains more specific terms. If there is a conflict between these Terms and a separate written agreement, proposal, statement of work, or invoice accepted by both parties, the more specific written agreement will control.

1. Services Provided

Revolution Web Studios LLC provides digital marketing, website development, website hosting, website maintenance, search engine optimization, paid advertising management, content marketing, social media support, branding, analytics, reporting, reputation management, consulting, and related digital growth services.

The specific services provided to the Client will be outlined in an individual service agreement, proposal, statement of work, invoice, or written service description.

2. Payment Terms

Recurring Services

All monthly marketing retainers, hosting plans, maintenance plans, or recurring service packages are billed monthly in advance unless otherwise agreed in writing.

Invoices are due upon receipt unless otherwise stated in the applicable proposal, invoice, or agreement.

Project Work

For fixed-price projects, including website builds, branding projects, design work, or other custom projects, a deposit may be required before work begins.

Unless otherwise stated in the proposal or service agreement, website builds and fixed-price projects require a 50% deposit upfront, with the remaining 50% due upon completion and prior to launch, handoff, migration, or release of final deliverables.

Late Payment and Suspension

Late balances may accrue a late charge of 1.5% per month, or the maximum amount permitted by applicable law, whichever is less.

Services may be suspended after 10 days of non-payment and terminated after 30 days of non-payment.

We reserve the right to pause services, withhold launch, withhold deliverables, restrict access, suspend hosting, pause advertising management, stop work, or withhold credentials or work product until payment is received in full.

The Client remains responsible for all amounts owed for work performed, services provided, approved expenses, third-party costs, and any unpaid balances.

3. Refund Policy

The Client understands and agrees that our work is custom and requires significant time, planning, labor, strategy, design, development, communication, and execution.

Fees are generally earned as work is performed and are therefore non-refundable.

In rare cases where a refund is issued, it is made solely at our discretion, may be subject to a processing fee, and must be requested in writing for review on a case-by-case basis.

No refund will be owed for completed work, strategy, consulting, setup, onboarding, research, designs, drafts, development, content, advertising management, hosting, software costs, third-party fees, or services already performed.

4. Client Responsibilities

The Client agrees to:

• Provide all necessary content, brand assets, images, business information, feedback, approvals, and access credentials required for timely delivery of services.
• Review and respond to proofs, drafts, designs, reports, requests, and approvals within a reasonable timeframe.
• Ensure that any content, claims, materials, offers, data, images, testimonials, logos, trademarks, credentials, or information supplied to us do not infringe on the rights of any third party.
• Ensure that business claims, guarantees, offers, promotions, pricing, disclaimers, testimonials, and compliance-related information supplied to us are accurate and legally appropriate for the Client's business.
• Maintain access to required accounts, including domain registrars, hosting accounts, Google accounts, advertising accounts, social media accounts, CRM accounts, email accounts, and other platforms used for services.
• Notify us promptly of any changes, issues, incorrect information, account restrictions, business updates, or legal/compliance concerns that may affect the services.

Project timelines are estimates and may be affected by delays in Client feedback, approvals, content delivery, account access, third-party platforms, domain transfers, hosting changes, payment delays, or other factors outside our control.

We are not responsible for delays caused by the Client, third-party providers, platform restrictions, account access issues, domain registrar delays, hosting provider issues, or missing information.

5. Scope of Work and Out-of-Scope Requests

The services included in a project or monthly plan are limited to what is specifically stated in the applicable proposal, service agreement, invoice, statement of work, or written service description.

Any work not specifically included is considered out-of-scope and may require a separate estimate, change order, invoice, or written approval before work begins.

Out-of-scope work may include, but is not limited to:

• Additional pages, sections, forms, integrations, automations, or design concepts
• Additional revisions beyond what is included
• New service pages, landing pages, blog posts, graphics, videos, or ad creatives
• Emergency support, malware cleanup, hosting recovery, or security repair
• Website migration, domain transfer, DNS repair, email repair, or plugin conflict resolution
• CRM, automation, tracking, analytics, or advertising account repairs not included in the original scope
• Rebuilding or fixing work performed by other providers
• Requests made after approval, launch, completion, or handoff

6. Revisions, Approvals, and Client Delays

The number of included revisions, if any, will be stated in the applicable proposal, service agreement, or statement of work.

Additional revisions, redesign requests, rewrites, rework, layout changes, strategy changes, or changes requested after approval may be billed separately.

Client approval of proofs, drafts, designs, copy, strategy, website pages, ads, graphics, reports, or deliverables authorizes us to proceed to the next phase.

If the Client delays feedback, approvals, content delivery, or access for more than a reasonable period, project timelines may be extended, launch dates may be moved, and additional restart or project management fees may apply.

7. Advertising Spend and Third-Party Costs

Advertising budgets, media spend, boosted post costs, third-party platform charges, software subscriptions, domain fees, hosting fees, stock assets, premium plugins, fonts, licenses, email tools, CRM tools, call tracking, automation tools, and other third-party costs are separate from Revolution Web Studios LLC's service fees unless otherwise stated in writing.

The Client is responsible for payment of advertising spend and third-party charges unless otherwise agreed in writing.

The Client is also responsible for complying with advertising platform policies and for the accuracy and legality of claims, offers, guarantees, promotions, pricing, eligibility requirements, industry-specific disclosures, and other information used in ads, landing pages, websites, emails, forms, or campaigns.

We are not responsible for advertising disapprovals, account suspensions, policy changes, rejected ads, platform restrictions, increased costs, tracking limitations, algorithm changes, or changes in performance caused by Google, Meta/Facebook, Instagram, LinkedIn, TikTok, Yelp, directory sites, CRM platforms, analytics tools, or any other third-party platform.

8. Intellectual Property and Ownership

All custom work created for the Client, including but not limited to websites, graphics, written content, design concepts, layouts, branding concepts, strategy documents, marketing assets, funnels, automations, and other work product, remains the property of Revolution Web Studios LLC until ownership or usage rights transfer under the applicable agreement.

Unless otherwise stated in a written proposal, invoice, statement of work, or service agreement, final approved deliverables may be used by the Client for their own business purposes only after all amounts due have been paid in full.

Revolution Web Studios LLC retains ownership of source files, working files, templates, design systems, internal tools, strategy frameworks, processes, methods, code libraries, reusable components, drafts, unused concepts, rejected designs, and underlying systems unless specifically transferred in writing.

For certain service plans or website programs, ownership of final deliverables may transfer only after one of the following conditions is met:

• Completion of at least 12 consecutive months of paid service under the applicable agreement; or
• Payment of a one-time buyout fee of $3,500; or
• Another ownership-transfer arrangement specifically stated in a written agreement accepted by both parties.

Upon satisfaction of the applicable ownership-transfer condition and receipt of all amounts due, ownership of the final approved deliverables transfers to the Client, excluding third-party licensed components, stock assets, fonts, software, plugins, themes, tools, templates, code libraries, platform accounts, and underlying systems that cannot legally or practically be transferred.

Until ownership transfers, all materials, designs, source files, and work product remain the intellectual property of Revolution Web Studios LLC and may not be copied, resold, transferred, modified, sublicensed, or provided to another vendor without our written consent.

Revolution Web Studios LLC retains a perpetual, non-exclusive right to display and reference the work in its portfolio, case studies, proposals, website, social media, sales materials, and marketing materials unless otherwise agreed in writing.

9. Website Hosting and Handoff

Unless otherwise agreed in writing, Revolution Web Studios LLC hosts the websites we build and manage while the Client is actively enrolled in an applicable hosting, maintenance, website, or marketing service plan and remains current on all required payments.

Hosting provided by Revolution Web Studios LLC remains active only while the Client is in good standing. We may suspend or terminate hosting for non-payment, security risks, malware, abuse, policy violations, expired agreements, or other material issues that could affect the website, server, our systems, or other clients.

If the Client has fully paid all required website build fees, outstanding balances, buyout fees, or other amounts owed, and the applicable agreement allows handoff, Revolution Web Studios LLC may provide the final approved website files, credentials, or reasonable migration assistance so the Client can host the website with another provider.

Once the website is transferred, migrated, handed off, or hosted by the Client or a third-party provider, Revolution Web Studios LLC is no longer responsible for hosting, uptime, backups, updates, security, plugin conflicts, malware protection, server performance, DNS configuration, email configuration, third-party hosting issues, or website errors that occur after the handoff, unless we separately agree in writing to provide ongoing support or maintenance.

The Client understands that moving a website to another host may require technical work, DNS updates, propagation time, plugin or theme adjustments, backup restoration, email configuration, SSL setup, and third-party support. Revolution Web Studios LLC is not responsible for delays, downtime, data loss, broken functionality, or performance issues caused by third-party hosting providers, domain registrars, DNS changes, client actions, expired services, missing credentials, unsupported software, or third-party platform limitations.

10. Domain Ownership, Transfers, and Registrar Delays

Unless otherwise agreed in writing, the Client is responsible for owning, maintaining, renewing, and controlling their domain name registrations.

Revolution Web Studios LLC may assist with domain setup, DNS configuration, registrar access, domain transfers, or technical guidance, but the Client remains responsible for domain ownership, renewal fees, registrar account access, accurate contact information, and compliance with the domain registrar's terms and policies.

Domain transfers from one registrar to another are controlled by the applicable domain registrars, registry rules, ICANN policies, transfer locks, authorization codes, account security settings, registrant approval requirements, and other third-party processes outside the direct control of Revolution Web Studios LLC.

The Client understands and agrees that registrar-to-registrar domain transfers commonly involve a waiting period and may take approximately five to seven days or longer depending on the releasing registrar, receiving registrar, registry, domain status, transfer lock, account verification, approval process, payment status, or other conditions outside our control.

Revolution Web Studios LLC is not responsible for domain transfer delays, registrar denials, transfer locks, expired domains, incorrect authorization codes, missing approvals, inaccurate registrant contact information, registrar disputes, DNS propagation delays, email interruption, website downtime, or other issues caused by or related to third-party domain registrars, registries, DNS providers, hosting providers, or client-controlled accounts.

The Client is responsible for promptly providing accurate registrar access, authorization codes, transfer approvals, account verification, and any other information required to complete a domain transfer or DNS update. Delays in providing this information may delay launch, migration, transfer, email setup, DNS propagation, or website availability.

11. Third-Party Tools and Platforms

We may utilize third-party platforms and services in delivering services, including but not limited to WordPress, Elementor, hosting providers, domain registrars, Google Analytics, Google Search Console, Google Ads, Meta/Facebook, Instagram, LinkedIn, GoHighLevel, CRM tools, email tools, call tracking tools, scheduling tools, reporting tools, payment processors, stock asset platforms, plugins, themes, and other software or service providers.

We do not control these platforms and are not liable for outages, updates, data loss, policy changes, account restrictions, disapprovals, suspensions, pricing changes, API changes, tracking limitations, performance issues, downtime, or any other impact resulting from third-party actions, platform rules, or service disruptions.

The Client is responsible for complying with the terms of use, advertising policies, privacy policies, data-processing requirements, and other rules of any third-party platforms used in connection with the services.

12. Client Content and Legal Compliance

The Client is responsible for the accuracy, legality, and ownership rights of all content, images, videos, logos, claims, offers, guarantees, promotions, testimonials, reviews, prices, disclosures, contact information, licensing information, and business details provided to Revolution Web Studios LLC.

The Client represents that they have the right to use all materials and information provided to us.

The Client agrees to indemnify and hold Revolution Web Studios LLC harmless from claims, damages, penalties, losses, or expenses arising from Client-provided content, inaccurate claims, missing disclosures, unlawful offers, intellectual property infringement, privacy violations, advertising policy violations, or regulatory compliance issues related to the Client's business.

We may recommend or request changes to content, claims, disclosures, or marketing materials, but the Client remains responsible for ensuring their business, website, ads, offers, and communications comply with applicable laws and industry rules.

13. Privacy, Data Access, and Account Security

In performing services, Revolution Web Studios LLC may access accounts, systems, analytics, CRM data, advertising platforms, website dashboards, hosting panels, email tools, contact forms, call tracking, or other Client systems.

We will use reasonable care when accessing Client systems and will use access only as needed to perform the services.

The Client is responsible for maintaining ownership and security of their accounts, providing accurate access, removing access when appropriate, and notifying us of any suspected unauthorized access or security issue.

The Client is responsible for obtaining legally required consents, privacy disclosures, cookie notices, SMS permissions, email marketing permissions, and data-processing authorizations related to their own customers, leads, website visitors, and marketing campaigns.

14. Confidentiality

Both parties agree to treat proprietary, sensitive, or non-public information received from the other party as confidential and not to disclose it to any third party without prior written consent, except as required by law, as necessary to perform the services, or as permitted by the applicable agreement.

Confidential information may include business information, login credentials, strategy, pricing, customer data, analytics, advertising data, financial information, marketing plans, technical information, and other non-public materials.

This obligation of confidentiality survives termination of this Agreement.

15. Limitation of Liability

To the fullest extent allowed by law, Revolution Web Studios LLC is not responsible for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost data, lost business opportunities, business interruption, loss of goodwill, advertising losses, platform suspensions, search ranking changes, or other business damages that arise from or relate to our services or this Agreement, even if we were informed such losses were possible.

In any situation, the total amount Revolution Web Studios LLC can be held responsible for under this Agreement will be limited to the total fees the Client paid to us during the three (3) months immediately before the event that gave rise to the claim.

This Agreement does not limit or exclude our responsibility for gross negligence, willful misconduct, fraud, or any other type of liability that cannot be limited by law.

16. Termination and Cancellation

Either party may end this Agreement by giving written notice.

For monthly or ongoing services, the Client must give at least thirty (30) days' written notice before canceling unless otherwise stated in the applicable agreement.

When the Agreement ends, any outstanding balance, including amounts for work completed but not yet invoiced, third-party costs, approved expenses, hosting charges, cancellation fees, or other amounts owed, becomes due immediately.

When services are canceled in order to move to another provider, the Client agrees to pay a one-time cancellation and cleanup fee of $200, if hosting, website files, server cleanup, account closeout, migration-related administrative work, or technical offboarding is required. This fee covers server cleanup, removing site assets from our systems, preparing files or access when applicable, and administrative closeout once hosting officially ends.

We reserve the right to suspend or terminate services immediately if there is non-payment, suspected fraud, abuse, security risk, unlawful activity, platform violation, or material breach of this Agreement by the Client.

17. Website Migration and Closeout

If the Client requests migration, handoff, or transfer of a website to another provider, Revolution Web Studios LLC may provide reasonable assistance as described in the applicable agreement or as separately quoted.

Migration and closeout assistance may require payment of outstanding balances, buyout fees, hosting charges, migration fees, cancellation fees, or third-party costs before access, files, or credentials are released.

We are not responsible for the actions, quality, security, compatibility, or technical ability of any new provider, host, developer, or vendor selected by the Client.

After handoff, migration, or cancellation, we are not responsible for future updates, backups, security, uptime, plugin conflicts, content changes, DNS settings, email settings, broken functionality, SEO changes, analytics changes, or loss of performance unless we separately agree in writing to provide ongoing support.

18. Force Majeure

We are not responsible for any delay or failure to perform our obligations due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, labor disputes, supply chain issues, power failures, internet outages, hosting outages, domain registrar delays, cyberattacks, government restrictions, platform outages, third-party service disruptions, or events outside our control.

In such cases, our obligations will be suspended for the duration of the event, and timelines may be adjusted accordingly.

19. Legal Disclaimers and No Guaranteed Results

Every effort is made to accurately represent our services and their potential benefits.

Testimonials, reviews, case studies, examples, screenshots, analytics reports, rankings, traffic increases, lead increases, revenue references, or marketing results used in our marketing and communications reflect individual experiences and are not intended to guarantee that any Client will achieve the same or similar outcomes.

Results vary depending on numerous factors, including industry, market conditions, competition, location, budget, offer quality, website condition, client participation, reputation, seasonality, search engine algorithm changes, advertising platform changes, tracking accuracy, customer demand, and the Client's implementation of our recommendations.

By engaging with our services, the Client acknowledges that business growth involves risk and that no specific results, rankings, traffic levels, lead volume, sales, revenue, return on ad spend, conversion rates, review volume, social media growth, or business outcomes are guaranteed unless expressly stated in a separate written agreement accepted by both parties.

Revolution Web Studios LLC is an independent digital marketing agency and is not affiliated with or endorsed by Meta Platforms, Inc. Facebook, Instagram, Google LLC, GoHighLevel, WordPress, Elementor, or any of their subsidiaries or related companies. We may use third-party platforms to perform services on behalf of clients. All trademarks, platform names, and logos are the property of their respective owners.

20. Indemnification

The Client agrees to defend, indemnify, and hold harmless Revolution Web Studios LLC, its owners, members, managers, employees, contractors, affiliates, partners, representatives, and service providers from and against any claims, damages, losses, liabilities, penalties, costs, or expenses, including reasonable attorneys' fees, arising from or related to:

• Client-provided content, images, claims, offers, testimonials, or materials
• The Client's violation of this Agreement
• The Client's violation of applicable law or third-party rights
• Advertising claims, promotions, guarantees, pricing, or disclosures supplied by the Client
• The Client's products, services, business operations, licensing, or regulatory compliance
• Unauthorized use of third-party intellectual property
• Privacy, cookie, email, SMS, or data compliance issues related to the Client's customers, leads, or website visitors
• The Client's failure to provide accurate information, approvals, access, or instructions

21. Governing Law and Venue

This Agreement is governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

Any dispute arising out of or relating to this Agreement, the services, or the relationship between the parties shall be brought in the state or federal courts located in Texas, unless another venue is required by applicable law.

The parties consent to the personal jurisdiction of such courts.

22. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted or otherwise made available with a revised effective date.

For existing clients, material changes may be communicated through email, invoice notice, proposal update, agreement update, or another reasonable method.

Continued use of our services after updated Terms are provided or posted constitutes acceptance of the updated Terms, unless prohibited by applicable law or superseded by a separate written agreement.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid, unlawful, or unenforceable provision will be modified or interpreted to the extent necessary to make it enforceable while preserving the original intent as closely as possible.

24. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

25. Contact Information